POLICIES AND FAQ
In pursuit to provide every guest with an experience that makes them feel that they are valued and that their time is respected, we’ve set a few basic policies that aid in producing that culture. Here you can also find answers to frequently asked questions.
CANCELLATION POLICY
We truly understand the need for flexibility in our clients' chaotic schedules and try our hardest to respect how valuable their time is. We aspire to accommodate client schedules and would ask that you as a client consider us in the same manner. If you must cancel your appointment, please give us the courtesy of being notified 24 hours in advance to avoid being charged 50% of the scheduled service. Bespoke & Holt Salon may ask for prepayment after the second incident.
CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
We ask that every client come to their appointment alone if at all possible, as we are a small salon. If for some reason bringing a guest with you is unavoidable, please message your stylist to ensure that the salon will be able to accommodate the extra people.
WHAT IF I AM GOING TO BE LATE TO MY APPOINTMENT?
We understand minor inconveniences come up and sometimes things happen that are unavoidable.
Please know that while we will strive to retain your appointment, we also cannot guarantee that we will have enough time to finish your service before the next scheduled client. We ask that you message your stylist with your modified arrival time as soon as you're able so adjustments can be made to either accommodate or reschedule your service.
WHAT PAYMENT METHODS ARE ACCEPTED?
At this time, we do not accept credit and debit. However, we do accept check, cash, and most forms of digital payments such as Venmo, Cashapp, PayPal, Zelle, and Apple Pay.